Last updated: 24 August 2026
This Privacy Policy explains how B&M GIFT (“we”, “us” or “our”) collects and uses personal information when you visit shop.bmgift.co.uk, create a personalised design, place an order or contact us.
1. Who is responsible for your information
B&M GIFT is the controller of the personal information described in this policy. Contact us at bmgiftltd88@gmail.com or 3 Floyer Grove, England, RG2 9UZ, United Kingdom.
2. Information we collect
- Identity and contact details, such as your name, email address, telephone number, billing address and delivery address.
- Order and transaction details, including products, personalisation choices, order history, discounts and payment status. Full card details are handled by payment providers and are not provided to us.
- Design content and related files, such as custom text, layouts, selections, design identifiers and preview images.
- Messages, reviews, support requests and other communications you send us.
- Technical and usage information, such as IP address, device and browser information, cookie identifiers, pages viewed, interactions and security logs.
- Marketing preferences and information about how you respond to our communications.
3. How and why we use information
- To perform our contract: process payment, create personalised products, fulfil and deliver orders, provide order updates and customer support, and handle returns or complaints.
- To comply with legal obligations: maintain tax and accounting records, respond to lawful requests and meet consumer-protection requirements.
- For legitimate interests: secure and improve the store and customiser, prevent fraud, troubleshoot problems, understand store performance and establish or defend legal claims. We balance these interests against your rights.
- With consent where required: send optional electronic marketing and use non-essential cookies or similar technologies. You can withdraw consent at any time.
4. Cookies and similar technologies
We and our service providers use essential technologies to operate checkout, remember your cart, keep the store secure and provide requested features. With your consent where required, analytics, advertising or preference technologies may also be used. You can manage available choices through the store’s cookie controls and your browser settings. Blocking essential cookies may prevent parts of the store from working.
5. Who we share information with
We share information only as reasonably necessary with service providers that help us operate, including Shopify, payment providers, hosting and cloud-storage providers, delivery carriers, communications providers, analytics and security services, professional advisers and public authorities where legally required. We may also disclose information in connection with a business sale or reorganisation, subject to appropriate safeguards. We do not sell personal information for money.
6. International transfers
Some providers may process information outside the UK. Where required, we use a lawful transfer mechanism, such as UK adequacy regulations, the UK International Data Transfer Agreement or Addendum, together with appropriate safeguards. Contact us if you would like more information about safeguards relevant to your information.
7. How long we keep information
We keep personal information only for as long as needed for the purposes described above, including fulfilling orders, maintaining legally required tax and accounting records, resolving disputes, preventing fraud and enforcing agreements. Retention depends on the type of information, legal requirements, risk and whether it remains necessary. Design assets may be retained with the related order so that we can manufacture, support or evidence the personalised product, then deleted or anonymised when no longer needed.
8. Your rights
Depending on the circumstances, UK data protection law may give you rights to access, correct or erase your information; restrict or object to its use; receive certain information in a portable format; and withdraw consent. These rights are not absolute and exemptions may apply. You have an absolute right to object to your personal information being used for direct marketing. To exercise a right, email bmgiftltd88@gmail.com. We may need to verify your identity.
9. Marketing
You can unsubscribe from marketing emails using the link in the message or by contacting us. We may still send non-marketing messages about your orders or account.
10. Security
We use reasonable technical and organisational measures designed to protect personal information. No online service can guarantee complete security, so please use strong credentials and contact us if you suspect unauthorised activity.
11. Children
Our store is intended for customers able to enter into a purchase contract. If a child uses a personalised product, the order and any submitted information should be provided by a parent or guardian.
12. Complaints
Please contact us first so we can try to resolve your concern. You also have the right to complain to the UK Information Commissioner’s Office at ico.org.uk/make-a-complaint.
13. Changes to this policy
We may update this policy to reflect changes to our services, providers or legal obligations. The updated date above shows when it was last revised.