Last updated: 26 August 2026
This Delivery Policy explains how B&M GIFT processes and delivers orders placed through shop.bmgift.co.uk.
1. Where we deliver
Available delivery destinations are shown at checkout. If checkout does not offer delivery to your address, contact bmgiftltd88@gmail.com before ordering and we will confirm whether we can help.
2. Processing personalised orders
Many B&M GIFT products are made or assembled to your specifications. Production time is separate from carrier transit time. The estimate shown on the product page or at checkout includes the information available when you order. Production begins after payment is authorised and we have the information needed to make the item. A request to clarify a design may extend the estimate.
3. Delivery options and charges
Available services, delivery charges and estimated times are displayed before you complete checkout. Charges depend on destination, parcel size, order value and service level. Any promotion or free-delivery threshold will be applied as shown at checkout.
4. Dispatch and tracking
We will send a dispatch notification when your order leaves us. Tracking information will be included where the selected service provides it. Tracking may take time to update after the carrier receives the parcel.
5. Delivery times
Delivery dates are estimates unless we expressly agree a guaranteed date with you. Unless a different period is agreed, we will deliver without undue delay and no later than 30 days after the contract is made. If a material delay occurs, we will contact you using the details supplied with the order.
6. Address accuracy
Please check the delivery name, address and postcode carefully before placing your order. Contact us immediately if you notice an error. We cannot guarantee changes after production or dispatch. Additional costs caused by an incorrect or incomplete address may be charged where lawful.
7. Missed, refused or returned deliveries
If nobody is available, the carrier may leave instructions, deliver to a safe place where authorised, or send the parcel to a collection point. If a parcel is returned to us after failed delivery attempts, we will contact you. Redelivery charges may apply where the address was incorrect or delivery was unreasonably refused.
8. Risk and loss
Unless you arrange your own carrier, responsibility for loss or damage remains with B&M GIFT until you, or a person you nominate who is not the carrier, physically receive the goods. This does not affect your statutory rights.
9. Loss or damage
If tracking shows a problem, or an order arrives damaged, contact bmgiftltd88@gmail.com promptly with your order number and photographs where helpful. Do not dispose of the product or packaging until we have advised you. Your statutory rights are unaffected.
10. International delivery
Where international delivery is offered, local customs, taxes or import charges may apply. Unless checkout states they are included, the recipient is responsible for these charges. Customs clearance can cause delays outside our control.
11. Contact
For delivery questions, email bmgiftltd88@gmail.com and include your order number where available.